Information & Advice
We want to make having contact lenses as easy and rewarding as possible. The Boots Opticians contact lens reward scheme gives you free home delivery of contact lenses and solutions, and is a convenient way to spread the cost of your lenses through a monthly direct debit.
Additional benefits include:
Getting started on the scheme is easy, just follow our simple steps:
Once you've joined the Boots contact lens reward scheme you'll be able to:
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Terms & Conditions
Boots Opticians contact lens reward scheme Terms and Conditions
If you have never worn contact lenses before, or your contact lens prescription is not dated within the last 12 months, then you will need to attend a contact lens consultation before you can join Boots Opticians contact lens reward scheme. This appointment will be charged at the current price.
What is Boots Opticians contact lens reward scheme?
Boots Opticians contact lens reward scheme is a direct debit scheme, which provides a convenient way to spread the cost of wearing contact lenses. Additionally, there is the option to include solutions in your plan, subject to your contact lens type. Boots Opticians contact lens reward scheme is not a credit agreement, it is a payment plan which allows you to pay in advance for each order. To ensure that you have enough lenses until your first order of lenses arrives, you will be required to purchase three months' supply of lenses when you join Boots Opticians contact lens reward scheme. Then your bank account will be debited each month following sign up. Your contact lenses will be ordered automatically every three months, and you will make three payments for each order. Note: If you wear 6 monthly or 3 monthly lenses we will ask you to buy your first pair of lenses when you join Boots Opticians contact lens reward scheme.
How long will my agreement last?
Boots Opticians contact lens reward scheme does not have a minimum agreement term and can be cancelled at any time, all we ask is that you give us 28 days notice if your wish to cancel and we will cancel your plan and refund any advance payments directly into your bank account. We reserve the right to change the terms of your Boots Opticians contact lens reward scheme agreement after giving you 3 months notice.
How much will I pay?
Once you have joined the Boots contact lens reward scheme, you will receive confirmation of your direct debit payments through the post. All prices are subject to review, and any changes to your direct debit will be detailed, via a letter, with at least 5 weeks notice.
Each monthly payment you make is made up of services for dispensing and unlimited aftercare services including your contact lens check ups, with access to a qualified optometrist or contact lens optician when needed, provided by Boots Opticians Professional Services Limited. The payment is also made up of goods provided by Boots Contact Lenses Limited. The total price paid for the goods include postage and packing, and any VAT that is, or may be payable, on the goods, including any VAT payable by you.
What happens if a mistake is made with my payment?
If Boots Opticians or your bank or building society makes a mistake with your monthly direct debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact the Boots Opticians contact lens reward scheme on 0845 603 2020 or email email@example.com
What happens if I miss a payment?
If, for any reason, your bank or building society rejects our request for your monthly direct debit payment, then we will attempt to collect two payments – including the missing payment – during the following month. If we cannot collect your payments for 3 consecutive months then your Boots Opticians contact lens reward scheme will be automatically cancelled. We will contact you to arrange payment of any outstanding monies.
How can I change the Boots Opticians I go to?
If you move house just pop into your new local Boots Opticians practice and let them know you have moved to the area. Your Boots Opticians practice will arrange to transfer your Boots Opticians contact lens reward scheme and patient records. In the majority of cases there will be no requirement for you to sign a new Direct Debit Instruction.
What happens if I have a change my contact lenses?
If you need a new lens type or your prescription changes during the term of your Boots Opticians contact lens reward scheme membership we can arrange for your new lenses to be transferred to your account. You will see a payment adjustment on your next payment date following your lens type change.
What happens about solutions on my plan?
If you need contact lens solution for your lens type, your Optician can add these to your plan for an additional cost. If you have selected store pick up for your lenses, every 3 months a solution pack will be available for you to collect in store. If you have selected home delivery both your lenses and solutions will be delivered to your home address.
How do I tell you about a change to my personal details?
Please notify your local Boots Opticians practice (the practice where you attend your contact lens appointments),or email:- firstname.lastname@example.org or you can write to:- Boots Opticians contact lens reward scheme, Administration Office, 225 Bath Street, Glasgow, G2 4GZ quoting your membership number. If you wish to change your bank or building society details, or direct debit payment date, please contact your local Boots Opticians practice or you can email:- email@example.com
Can I collect Boots Advantage Card points?
You'll collect 1 point for every £1 you spend on lenses and solutions on your Boots Opticians contact lens reward scheme. We can add points on to your Advantage Card when you visit the practice to collect your lenses, or come in for your contact lens appointment or eye check. If you have selected Home Delivery on your plan, your Advantage Card points will automatically be uploaded on to your Advantage Card, 5 days after the delivery of your lenses. We will not exchange Advantage points for cash. Advantage Card points cannot be spent in Boots Opticians, 'third party sites' including Treat Street, Boots Hearingcare, prescription items, infants milks (up to 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards, Travel services and Boots insurance. Full Advantage Card terms and conditions apply – please ask in store for full terms and conditions.
Boots Opticians contact lens reward scheme offers
Being a member of the Boots Opticians contact lens reward scheme also gives you access to other great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.
Contact lens checks
We want to make sure your eyes are healthy and that your lenses are as comfortable as they can be, so we will need you to attend an inclusive contact lens check at least once every 24 months. Please be aware that if your contact lens check becomes overdue, your lenses will be directed to your base practice and will not be available to you until you have attended your contact lens check. Your Optician will advise if we need to see you more frequently. The checks are important as your eyes can change over time. We'll let you know when your next appointment is due.
Inclusive eye checks and contact lens checks
As a Boots Opticians contact lens reward scheme customer we include the cost of your eye check and contact lens checks within your monthly direct debit, these appointments are subject to availability. There is no cash alternative or refund for NHS Eye Tests.
Save 50% on a pair of complete glasses & sunglasses, (including frames, lenses and dispensing) at Boots Opticians
All of our prices for glasses include the dispensing fee. NHS vouchers may be used as a cash contribution towards the final cost of your glasses. Prices shown in Boots Opticians practices include the frame and Boots standard single vision lenses.
This offer includes Boots brand and designer frames fitted with prescription lenses. This offer excludes frame-only purchases, re-glazes and non-prescription sunglasses. Offer cannot be used in conjunction with any other offer or staff discount.
Spare contact lenses for emergency use
We know that accidents sometimes happen, so we'll be happy to offer you occasional replacement lenses, depending on your plan type on request. If you are on a scheme for monthly/twice monthly lenses, you can get a maximum of 3 replacement pairs of lenses per year. If you are on a scheme for daily disposable lenses you can get a maximum of 10 replacement pairs per year. Should you need any emergency replacement contact lenses, please contact your local practice who will be more than happy to help.
10% Discount on Boots brand products in Boots UK stores
To receive 10% off Boots branded products, you will need to be a member of the Boots Opticians contact lens reward scheme and hold a permanent Advantage Card (application forms are in store or online at boots.com). You will need to activate your 10% offer voucher in a Boots UK store. Once your voucher is activated you must present your permanent Advantage Card each time you shop to receive the 10% discount. The discount will not be awarded retrospectively. 10% offer excludes Boots branded products from Boots Opticians, prescription items, infant milks (up to 6 months), gift vouchers/cards, insurance, travel money, and travel services. The 10% offer is not applicable with the Boots Health Club 10% offer. This offer is open to UK residents. Not available on boots.com
To use in store, simply present the activation voucher (taken from your Welcome Letter) and your permanent Advantage Card together with your purchase of Boots own brand product(s) at the till in store. The offer will then be 'activated' onto the chip in your Advantage Card in order for you to use this offer every time you shop. Normal Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Subject to availability. Available in most Boots stores. No cash alternative available. Only one coupon can be used per member. This offer cannot be used in conjunction with any other discount.
If you find you are not wearing all of your lenses before your next delivery arrives please contact us on 0845 603 2020 to discuss taking a plan holiday as we can stop your payments and lenses up to a maximum of 6 months in a 12 month period.
Free contact lens trial
Please ask your optician when you attend for your contact lens check about new lenses on the market. We are happy to offer you a free trial of any alternative lenses.
Free home delivery of contact lenses and solutions
Too busy to come in and collect your lenses? You can now choose home delivery for most lens types (excludes annual or other made to order contact lenses). We will deliver your lenses and solutions (if applicable) every 3 months. There is no extra charge for this service, and you do not need to sign for your deliveries. We can deliver to any UK address. If you do not receive your contact lens or solutions, please report this as missing as soon as possible on 0845 603 2020. It's important that we look after the health of your eyes, so if you miss your regular contact lens check up appointments, your lenses will automatically be sent to your local Boots Opticians practice who will contact you to arrange your appointment and to collect your lenses. We can only hold your lenses for a limited period of time, so please arrange your contact lens check up appointment as soon as possible. You can also decide to collect your contact lenses and solutions (if applicable) from your Boots Opticians practice, who will let you know when your lenses arrive.
All customer benefits will only apply to Boots Opticians contact lens reward scheme customers. Cancellation of your scheme, or failure to keep your payments up to date, will result in your benefits being cancelled. The benefits of Boots Opticians contact lens reward scheme are subject to change at any time without notice.