Information & Advice
We want to make having contact lenses as easy and rewarding as possible. The Boots Opticians contact lens reward scheme gives you free home delivery of contact lenses and solutions, and is a convenient way to spread the cost of your lenses through a monthly direct debit.
Additional benefits include:
Getting started on the scheme is easy, just follow our simple steps:
Once you've joined the Boots contact lens reward scheme you'll be able to:
Begin your journey of discovery
Take the next step & try contact lenses
What is Boots Opticians contact lens reward scheme?
Boots Opticians contact lens reward scheme is a direct debit scheme, which provides a convenient way to spread the cost of wearing contact lenses. Additionally, and depending on your contact lens type, solutions can be included in your plan. Boots Opticians contact lens reward scheme is not a credit agreement this is a payment plan which allows you to pay in advance for each order. You will be required to pay the first three months' payments upfront when you join Boots Opticians contact lens reward scheme. Then your bank account will be debited each month following sign up. Your contact lenses will be ordered automatically every three months, and you will make three payments for each order.
How long will my agreement last?
Boots Opticians contact lens reward scheme does not have a minimum agreement term and can be cancelled at any time, all we ask is that you give us 28 days notice of your wish to cancel and we will cancel your plan and refund any advance payments directly into your bank account. We reserve the right to change the terms of your Boots Opticians contact lens reward scheme agreement giving you 3 months notice.
How much will I pay?
All payments you make (including your initial payment and subsequent monthly direct debits) are made up of (i) a charge for professional dispensing services including check-ups and (ii) a charge for goods, inclusive of postage and packaging. Of your total payment 50% is for dispensing services and 50% is for goods.
All prices are subject to review, and any changes to your direct debit will be detailed, via a letter, with at least 5 weeks? notice.
What happens if a mistake is made with my payment?
If Boots Opticians or your bank or building society makes a mistake with your monthly direct debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact the Boots Opticians contact lens reward scheme on 0345 603 2020, calls are charged at local rate or email email@example.com.
What happens if I miss a payment?
If, for any reason, your bank or building society rejects our request for your monthly direct debit payment, then we will attempt to collect the payment on your next scheduled payment date. Please be aware we are unable to send your contact lenses until you have paid the full balance of your delivery and any missed payments could lead to your delivery schedule being altered. We will contact you to arrange payment of any outstanding monies and can realign your delivery schedule if required. If we cannot collect your payments for 3 consecutive months then your contact lens reward scheme will be automatically cancelled.
How can I change the Boots Opticians I go to?
If you move house just pop into your new local Boots Opticians practice and let them know you have moved to the area. Your Boots Opticians practice will arrange to transfer your Boots Opticians contact lens reward scheme and patient records. In the majority of cases there will be no requirement for you to sign a new Direct Debit Instruction.
What happens if I have a change to my contact lenses?
If you need a new lens type or your prescription changes during the term of your Boots Opticians contact lens reward scheme membership we can arrange for your new lenses to be transferred to your account. You will see a payment adjustment on your next payment date following your lens type change.
What happens about solutions on my plan?
If you need contact lens solution for your lens type, your Optician can include these in your monthly payments. If you have selected store pick up for your lenses, every 3 months a solution pack will be available for you to collect in store. If you have selected home delivery both your lenses and solutions will be delivered to your home address.
How do I tell you about a change to my personal details?
Please notify your local Boots Opticians practice (the practice where you attend your contact lens appointments), or email:- firstname.lastname@example.org or you can write to:- Boots Opticians contact lens reward scheme, Administration Office, 225 Bath Street, Glasgow, G2 4GZ quoting your membership number. If you wish to change your bank or building society details or direct debit payment date, please contact your local Boots Opticians practice or you can email:- email@example.com.
Can I collect Boots Advantage Card points?
You'll collect 1 point for every £1 you spend on lenses and solutions on your Boots Opticians contact lens reward scheme. We can add points on to your Advantage Card when you visit the practice to collect your lenses, or come in for your contact lens appointment or eye exam. If you have selected Home Delivery on your plan, your Advantage Card points will automatically be uploaded on to your Advantage Card, 5 days after the delivery of your lenses. We will not exchange Advantage points for cash. Advantage Card points cannot be spent in Boots Opticians, 'third party sites' including Boots Hearingcare, Bootsdesignersunglasses.com, BootsKitchenAppliances.com, prescription items, infants milks (up to 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards, Travel services and Boots insurance. Full Advantage Card terms and conditions apply - please ask in store for full terms and conditions.
Boots Opticians contact lens reward scheme Offers
Being a member of the Boots Opticians contact lens reward scheme also gives you access to other great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.
Contact Lens checks
We want to make sure your eyes are healthy and that your lenses are as comfortable as they can be, so we will need you to attend an inclusive contact lens check at least once every 24 months. Please be aware that if your contact lens check becomes overdue, your lenses will be directed to your base practice and will not be available to you until you have attended your contact lens check. Your Optician will advise if we need to see you more frequently. The checks are important as your eyes can change over time. We'll let you know when your next appointment is due.
Inclusive Eye Test & Contact Lens checks
As a Boots Opticians contact lens reward scheme customer you are entitled to unlimited eye checks and contact lens checks within your monthly direct debit, these appointments are subject to availability. There is no cash alternative or refund for NHS Eye Tests.
Save 50% on a pair of complete glasses & sunglasses, (including frames, lenses and dispensing) and 25% on non -prescription sunglasses at Boots Opticians
All of our prices for glasses include the dispensing fee and a fee for the frame and Boots standard single vision lenses. NHS vouchers may be used as a cash contribution towards the final cost of your glasses. Prices shown in Boots Opticians practices include the frame and Boots standard single vision lenses.
This offer includes Boots brand & designer frames fitted with prescription lenses.
You can also save 25% off non-prescription sunglasses at Boots Opticians.
These offers exclude frame only purchases and reglaze's and cannot be used in conjunction with any other offers or staff discount.
Spare contact lenses for emergency use
We know that accidents sometimes happen, so we'll be happy to offer you occasional replacement lenses, depending on your plan type on request. Monthly/twice monthly lenses - a maximum of 3 lenses per year, daily disposable lenses - a maximum of 10 pairs per year. Quarterly/annual/made to order lenses - 1 lens per year at 50% off, based on the usual cash sale price. Should you need any emergency replacement contact lenses, please contact your local practice who will be more than happy to help.
10% Discount on Boots brand products in Boots UK Stores
To receive 10% off Boots branded products, you will need to be a member of the Boots Opticians contact lens reward scheme and hold a permanent Advantage Card (You can apply online at boots.com). You will need to activate your 10% offer voucher in a Boots UK store. Once your voucher is activated you must present your permanent Advantage Card each time you shop to receive the 10% discount. The discount will not be awarded retrospectively. 10% offer excludes Boots branded products from Boots Opticians, purchases from 'third party sites' including Boots Hearingcare, Bootsdesignersunglasses.com, BootsKitchenAppliances.com, from Boots prescription items, infant milks (up to 6 months), gift vouchers/cards, insurance, travel money, and travel services. This offer is open to UK residents. Not available on boots.com.
To use in store, simply present the activation voucher (taken from your Welcome Letter) and your permanent Advantage Card together with your purchase of Boots own brand product(s) at the till in store. The offer will then be 'activated' onto the chip in your Advantage Card in order for you to use this offer every time you shop. Normal Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Subject to availability. Available in all Boots stores. No cash alternative available. Only one coupon can be used per member. This offer cannot be used in conjunction with any other discount.
If you find you are not wearing all of your lenses before your next delivery arrives please contact us on 0345 603 2020 to discuss taking a plan holiday as we can stop your payments and lenses up to a maximum of 6 months in a 12 month period. Calls are charged at local rate.
Free Contact Lens Trial
Please ask your Optician when you attend for your contact lens check about new lenses on the market. We are happy to offer you a free trial of any alternative lenses.
Home delivery of contact lenses and solutions is included in the Reward Scheme
Too busy to come in and collect your lenses? You can now choose home delivery for most lens types (excludes annual or other made to order contact lenses). We will deliver your lenses and solutions (if applicable) every 3 months. There is no extra charge for this service, and you do not need to sign for your deliveries. We can deliver to any UK address. If you do not receive your contact lens or solutions, please report this as missing as soon as possible on 0345 603 2020, calls are charged at local rate. It's important that we look after the health of your eyes so if you miss your regular Contact Lens check up appointments your lenses will be automatically sent to your local Boots Opticians practice who will contact you to arrange your appointment and to collect your lenses. We can only hold your lenses for only a limited period of time, so please arrange your Contact Lens check up appointment as soon as possible. You can also decide to collect your contact lenses and solutions (if applicable) from your Boots Opticians practice, who will let you know when your lenses arrive.
All customer benefits will only apply to Boots Opticians contact lens reward scheme customers. Cancellation of your scheme or failure to keep your payments up to date will result in your benefits being cancelled. The benefits of Boots Opticians contact lens reward scheme are subject to change at any time without notice.
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