Advantage Card FAQs

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Information & Advice

Written on08/07/2011


Advantage Card FAQs

The following frequently asked questions should help answer your Advantage Card queries.

Answers

Amending Personal Details

How do I change my personal details?

You can do it easily by clicking here.

How can I register/cancel/change my organ donor status via Advantage Card?

Boots Organ Donor registration is run in partnership with NHS Blood and Transplant.

If you would like to amend your details, register specific organs, or remove yourself from the NHS Organ Donor Register please contact the Organ Donor Line on 0300 123 23 23 or go to their website http://www.organdonation.nhs.uk If you would also like the symbol removing from your Advantage Card please contact the Advantage Card team on 0845 124 4545*

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New card/replacement card queries

What happens if my Advantage Card is lost, stolen or damaged?

If your Advantage Card is lost, stolen or damaged we can send you a replacement Advantage Card and transfer your old points balance onto it.

To report a card lost or stolen click here. Log in, click 'order a new card' and follow the instructions online.

I have a replacement Advantage Card, how do I register my new Advantage Card number to my account?

If you have a replacement Advantage Card, your account should automatically be updated.

I already have a temporary Advantage Card from store, but want a permanent Advantage Card

To get a permanent Advantage Card click here and complete the application form.

If have any questions phone customer care on 0845 124 4545*, they will be able to order a permanent Advantage Card for you.

I have not received my permanent Advantage Card

If it is more than three weeks since you applied, please call the Advantage Card team on 0845 124 4545*.

I have received my permanent card, what happens with my points on my temporary card?

All of your points should have been credited to your account. If you do not think this has happened please call Customer Care on 0845 124 4545 *

You must destroy your temporary card as soon as you have received your permanent card in the post.

I have a Republic of Ireland (ROI) Advantage Card, can I use it in the UK?

ROI Advantage Cards cannot be used in the Boots stores in the UK.

If you want to change your details over the phone or have any questions with your ROI Advantage Card please contact 1 890 200085.

Can I use my UK Advantage Card in the Republic of Ireland?

UK Advantage Cards cannot be used in Boots stores in ROI.

Top of page

Registering on Boots.com and collecting my points

How do I retrieve the points I've collected when shopping online?

Your points will be automatically uploaded on to your Advantage Card account up to five days after you make your purchase at Boots.com.

Points awarded from other Boots partners e.g. Treat Street may take longer. Please refer to the relevant websites for full details.

You can see your points balance by logging onto your Advantage Card account online, at the bottom of your till receipt in store, or by visiting the Extra Offers Kiosk.

Why can't I register the temporary Advantage Card I received in store to my Boots.com account?

Unfortunately, you can't currently register your temporary Advantage Card with Boots.com However, you can still collect points online by entering your temporary Advantage Card number on the Basket page when you are making a purchase. Your temporary Advantage Card number is the 9-digit number on the back of your temporary Advantage Card.

How do I register for Boots Treat Street?

If you have already registered with Boots.com, then you can use the same username and password to shop through Treat Street. If you haven't registered yet, simply visit Boots Treat Street, click the register button at the top of the page and follow the short, simple steps.

Top of page

Collecting Advantage Card points

How do I collect points with my temporary Advantage Card?

When I've signed up in store?

There is a temporary paper Advantage Card on the front of your application form. When you're in store, simply hand this over when you pay at the till and your points will be added automatically to your temporary Advantage Card account.

To collect points online, you will need to enter your temporary Advantage Card number at the checkout when you are making a purchase. The number is located on the back of your temporary Advantage Card. You will need to wait for your permanent Advantage Card to register this on Boots.com.

When I've signed up online?

If you printed out a barcode, just hand this over to be scanned when you're in store. If you are in store and you did not print out a barcode, just ask for your receipts to be validated.

How do I collect points on-line with my permanent Advantage Card?

Once you've signed up to the Advantage Card scheme you can start collecting points on almost everything you buy.

There are two ways to collect points online:

  1. You can register your permanent Advantage Card to your account. You can do this at any time by clicking on the 'Advantage Card' at the top of the page, then clicking 'link an Advantage Card' and then filling in your Advantage Card details.
  2. Alternatively if you do not want to register your card you can simply add in your Advantage Card number at the check out to collect points on this occasion.

If you are using an Advantage Card that belongs to someone else then just type the number in at the checkout so you can collect points on their behalf, don't register it to your account.

How do I collect points in store with my permanent Advantage Card?

When you get to the till, hand your Advantage Card to the cashier together with what you are buying. Your points will be instantly added to your card.

Can I still collect my points if I have forgotten my Advantage Card?

If you are shopping in store and you have forgotten your Advantage Card, ask the store colleague to validate your receipt when you make a purchase. If a receipt is validated you can bring it in to any Boots store with your Advantage Card and the points can be transferred from your receipt onto your card. This must be done within 45 days of making the purchase.

Top of page

My points balance

How do I check my points balance in-store?

There's an Advantage Card points statement at the bottom of your till receipt, which will tell you how many points you have collected with each purchase and what they're worth to spend on products in store. You can also find out your balance at the Extra Offers Kiosk.

How do I check my points balance online?

To check your points online, you'll need to sign up to Boots.com and register your Advantage Card to your account. Once registered and logged in, your points balance will show at the top of the page underneath 'Advantage Card'.

Top of page

Spending Points

How do I spend my points?

You can spend your points any time on almost anything in store and get that wonderful 'I've paid with my points feeling'. When you get to the till, just hand over your Advantage Card and let the cashier know you would like to pay with points. You'll need the full amount of points for the product you choose. For example 199 points will pay for a product priced at £1.99. The total price in points will then be taken from your Advantage Card

You can spend your points on Boot.com by selecting whether to pay for a product with points or £s when viewing products in your basket.

If you would like to buy a range of products from www.boots.com but only have enough points to cover the cost of one of the items you can do the following:

  1. Move the items you would like to pay for in £s to 'Purchase Later', this option is in a drop down menu next to each item in your basket.
  2. Select pay with points for the item you would like to pay for with your Advantage Card points.
  3. If you have enough points on your Advantage Card account you can choose whether you pay for your delivery with points or £s, we will highlight all your delivery options that you can pay for with Advantage Card points. If you have spent £40 or over you will qualify for our free delivery service.
  4. You can then go onto Purchase later and buy your remaining items with £s.

To spend points on boots.com you must first register your Advantage Card. You must have enough points on your Advantage Card account to cover the cost of the products you wish to purchase. You will need a permanent Advantage Card to be able to spend your points, to sign-up for a permanent Advantage Card go to sign-up now. You cannot spend Advantage Card points with our third party retailers, including Treat Street and Boots Kitchen Appliances.

I have bought an item using my points, am I still entitled to an exchange/refund?

Yes, if you are taking an item back into store, please ensure you bring the Advantage Card which was used in the transaction with you so the points can be credited back onto the account. Our usual refund policy applies for the item.

Top of page

Clubs and schemes

How do I sign up for More Treats for Over 60s or Parenting Club?

To sign up for extra benefits online, you will need to register with Boots.com and sign up for, or register your Advantage Card. During your Advantage Card application, you'll get the chance to click through to sign up to Parenting Club or More treats for Over60s (for customers aged 60 or over).

If you already have a Boots.com account and an Advantage Card, you will need to log-in to your account and click the More treats for over 60s or Parenting Club links.

You can also use one of our Extra Offers Kiosks to sign up for extra benefits, just insert your permanent, Advantage Card and follow the instructions.

Please call the Advantage Card team on 0845 124 45454* who will be happy to help you sign up to any extra benefits that you are eligible for.

I haven't received anything from Parenting Club since I joined

It can take four to six weeks for you to initially receive your welcome pack from Parenting Club. If it has been longer than 6 weeks, please contact our customer care helpline on 0845 124 45 45.

I haven't received anything regarding More Treats for Over 60s since I signed up

It can take four to six weeks for you to initially receive your More Treats for Over 60s welcome pack. If it has been longer than 6 weeks, please contact our customer care helpline on 0845 124 45 45.

I signed up to Parenting Club but I'm not receiving my 10 points for every £1 when I shop for baby products in store.

When you receive your welcome pack you will receive a voucher which must be taken into store and scanned in at the till. This will activate the 10 points deal onto your Advantage Card. If you have lost this voucher then speak to a colleague in store and they will be able to activate the points deal at the till.

I signed up to Parenting Club but I'm not receiving my 10 points for every £1 when I shop for baby products online.

Please make sure you have registered your details correctly online and your account recognises you as a member of the Parenting Club, otherwise, please call customer care on 0845 124 45 45 and they will be able to assist you.

I signed up to More Treats for Over 60s but I'm not receiving my 10 points for every £1 when I shop for Boots branded and No7 products in store.

When you receive your welcome pack you will receive a coupon which must be taken into store and scanned in at the till. This will activate the 10 points deal onto your Advantage Card. If you have lost this coupon then speak to a colleague in store and they will be able to activate the points deal at the till.

I signed up to More Treats for Over 60s but I'm not receiving my 10 points for every £1 when I shop for Boots branded and No7 products online.

Unfortunately the More Treats for Over 60s extra benefits are not currently available when shopping online.

I no longer want to be a member of a club

If you want stop being a member of either Parenting Club or More Treats for Over 60s, you can either Amend your details on Boots.com, using the Advantage Card Kiosk in store, or call customer care on 0845 124 4545.

Top of page

Extra Offers Kiosk

Do I have to register to be able to use an Extra Offers Kiosk?

No. You can use any Extra Offers Kiosk as long as you have a permanent Advantage Card.

How do I find my nearest Extra Offers Kiosk?

Go to boots.com/storelocator, click expand and simply type in your post code, select the Extra Offers Kiosk option and click on "Find" to see you nearest store with an Advantage Card Extra Offers Kiosk.

How do I update my personal details using an Extra Offers Kiosk?

Simply insert your permanent Advantage Card and on the main menu press the 'my details' button, then follow the instructions on the screen.

How do I collect points when shopping on online?

Any points collected are now automatically uploaded to your account. Please visit the specific website where the points were collected to find out when you will receive your points.

Why doesn't my local store have an Extra Offers Kiosk?

We've selected our larger Boots stores to house our Extra Offers Kiosks because they have a wider range of products than our smaller stores and therefore we can increase the number of offers available to you. Coupons can be used in any Boots stores as long as the coupon has not expired and the product is stocked.

My friend used the Extra Offers Kiosk and received different offers to me. Why is that?

The offers made available to you are based on your Advantage Card purchasing history at Boots. We try our best to tailor our offers to what we think may be of interest to you.

Can I use more than one coupon at a time?

You can use one coupon for each product in a single transaction unless otherwise stated.

Can I use more than one Total Spend Voucher in a single transaction?

Only one Total Spend Voucher or Double Points Voucher can be used in a single transaction and only providing the total spend stated has been reached.

Top of page

Other benefits

Where can I pick up a Health & Beauty Magazine?

As an Advantage Card holder you can pick up a free copy of our Health & Beauty magazine in most Boots stores, six times a year. For non Advantage Card holders the magazine costs just one pound.

Top of page

Contacting me and my information

What do you do with my data?

We only share your details with companies in the Alliance Boots group and businesses that process Advantage Card information on our behalf (in the UK and abroad), for example to produce your Advantage Card and print our mailings. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice, in helping you to choose products that are right for you. For use of data under the NHS Organ Donor Scheme please see our Advantage Card Terms and Conditions.

I would like to be contacted more often by Boots Advantage Card.

If you register your email address we may contact you by email, you can do this by registering online, updating your details on the Extra Offers Kiosk in store, or by calling customer care on 0845 124 45 45.

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Answers

Amending Personal Details

How do I change my personal details?

You can do it easily by clicking here.

How can I register/cancel/change my organ donor status via Advantage Card?

Boots Organ Donor registration is run in partnership with NHS Blood and Transplant.

If you would like to amend your details, register specific organs, or remove yourself from the NHS Organ Donor Register please contact the Organ Donor Line on 0300 123 23 23 or go to their website http://www.organdonation.nhs.uk If you would also like the symbol removing from your Advantage Card please contact the Advantage Card team on 0845 124 4545*

Top of page

New card/replacement card queries

What happens if my Advantage Card is lost, stolen or damaged?

If your Advantage Card is lost, stolen or damaged we can send you a replacement Advantage Card and transfer your old points balance onto it.

To report a card lost or stolen click here. Log in, click 'order a new card' and follow the instructions online.

I have a replacement Advantage Card, how do I register my new Advantage Card number to my account?

If you have a replacement Advantage Card, your account should automatically be updated.

I already have a temporary Advantage Card from store, but want a permanent Advantage Card

To get a permanent Advantage Card click here and complete the application form.

If have any questions phone customer care on 0845 124 4545*, they will be able to order a permanent Advantage Card for you.

I have not received my permanent Advantage Card

If it is more than three weeks since you applied, please call the Advantage Card team on 0845 124 4545*.

I have received my permanent card, what happens with my points on my temporary card?

All of your points should have been credited to your account. If you do not think this has happened please call Customer Care on 0845 124 4545 *

You must destroy your temporary card as soon as you have received your permanent card in the post.

I have a Republic of Ireland (ROI) Advantage Card, can I use it in the UK?

ROI Advantage Cards cannot be used in the Boots stores in the UK.

If you want to change your details over the phone or have any questions with your ROI Advantage Card please contact 1 890 200085.

Can I use my UK Advantage Card in the Republic of Ireland?

UK Advantage Cards cannot be used in Boots stores in ROI.

Top of page

Registering on Boots.com and collecting my points

How do I retrieve the points I've collected when shopping online?

Your points will be automatically uploaded on to your Advantage Card account up to five days after you make your purchase at Boots.com.

Points awarded from other Boots partners e.g. Treat Street may take longer. Please refer to the relevant websites for full details.

You can see your points balance by logging onto your Advantage Card account online, at the bottom of your till receipt in store, or by visiting the Extra Offers Kiosk.

Why can't I register the temporary Advantage Card I received in store to my Boots.com account?

Unfortunately, you can't currently register your temporary Advantage Card with Boots.com However, you can still collect points online by entering your temporary Advantage Card number on the Basket page when you are making a purchase. Your temporary Advantage Card number is the 9-digit number on the back of your temporary Advantage Card.

How do I register for Boots Treat Street?

If you have already registered with Boots.com, then you can use the same username and password to shop through Treat Street. If you haven't registered yet, simply visit Boots Treat Street, click the register button at the top of the page and follow the short, simple steps.

Top of page

Collecting Advantage Card points

How do I collect points with my temporary Advantage Card?

When I've signed up in store?

There is a temporary paper Advantage Card on the front of your application form. When you're in store, simply hand this over when you pay at the till and your points will be added automatically to your temporary Advantage Card account.

To collect points online, you will need to enter your temporary Advantage Card number at the checkout when you are making a purchase. The number is located on the back of your temporary Advantage Card. You will need to wait for your permanent Advantage Card to register this on Boots.com.

When I've signed up online?

If you printed out a barcode, just hand this over to be scanned when you're in store. If you are in store and you did not print out a barcode, just ask for your receipts to be validated.

How do I collect points on-line with my permanent Advantage Card?

Once you've signed up to the Advantage Card scheme you can start collecting points on almost everything you buy.

There are two ways to collect points online:

  1. You can register your permanent Advantage Card to your account. You can do this at any time by clicking on the 'Advantage Card' at the top of the page, then clicking 'link an Advantage Card' and then filling in your Advantage Card details.
  2. Alternatively if you do not want to register your card you can simply add in your Advantage Card number at the check out to collect points on this occasion.

If you are using an Advantage Card that belongs to someone else then just type the number in at the checkout so you can collect points on their behalf, don't register it to your account.

How do I collect points in store with my permanent Advantage Card?

When you get to the till, hand your Advantage Card to the cashier together with what you are buying. Your points will be instantly added to your card.

Can I still collect my points if I have forgotten my Advantage Card?

If you are shopping in store and you have forgotten your Advantage Card, ask the store colleague to validate your receipt when you make a purchase. If a receipt is validated you can bring it in to any Boots store with your Advantage Card and the points can be transferred from your receipt onto your card. This must be done within 45 days of making the purchase.

Top of page

My points balance

How do I check my points balance in-store?

There's an Advantage Card points statement at the bottom of your till receipt, which will tell you how many points you have collected with each purchase and what they're worth to spend on products in store. You can also find out your balance at the Extra Offers Kiosk.

How do I check my points balance online?

To check your points online, you'll need to sign up to Boots.com and register your Advantage Card to your account. Once registered and logged in, your points balance will show at the top of the page underneath 'Advantage Card'.

Top of page

Spending Points

How do I spend my points?

You can spend your points any time on almost anything in store and get that wonderful 'I've paid with my points feeling'. When you get to the till, just hand over your Advantage Card and let the cashier know you would like to pay with points. You'll need the full amount of points for the product you choose. For example 199 points will pay for a product priced at £1.99. The total price in points will then be taken from your Advantage Card

You can spend your points on Boot.com by selecting whether to pay for a product with points or £s when viewing products in your basket.

If you would like to buy a range of products from www.boots.com but only have enough points to cover the cost of one of the items you can do the following:

  1. Move the items you would like to pay for in £s to 'Purchase Later', this option is in a drop down menu next to each item in your basket.
  2. Select pay with points for the item you would like to pay for with your Advantage Card points.
  3. If you have enough points on your Advantage Card account you can choose whether you pay for your delivery with points or £s, we will highlight all your delivery options that you can pay for with Advantage Card points. If you have spent £40 or over you will qualify for our free delivery service.
  4. You can then go onto Purchase later and buy your remaining items with £s.

To spend points on boots.com you must first register your Advantage Card. You must have enough points on your Advantage Card account to cover the cost of the products you wish to purchase. You will need a permanent Advantage Card to be able to spend your points, to sign-up for a permanent Advantage Card go to sign-up now. You cannot spend Advantage Card points with our third party retailers, including Treat Street and Boots Kitchen Appliances.

I have bought an item using my points, am I still entitled to an exchange/refund?

Yes, if you are taking an item back into store, please ensure you bring the Advantage Card which was used in the transaction with you so the points can be credited back onto the account. Our usual refund policy applies for the item.

Top of page

Clubs and schemes

How do I sign up for More Treats for Over 60s or Parenting Club?

To sign up for extra benefits online, you will need to register with Boots.com and sign up for, or register your Advantage Card. During your Advantage Card application, you'll get the chance to click through to sign up to Parenting Club or More treats for Over60s (for customers aged 60 or over).

If you already have a Boots.com account and an Advantage Card, you will need to log-in to your account and click the More treats for over 60s or Parenting Club links.

You can also use one of our Extra Offers Kiosks to sign up for extra benefits, just insert your permanent, Advantage Card and follow the instructions.

Please call the Advantage Card team on 0845 124 45454* who will be happy to help you sign up to any extra benefits that you are eligible for.

I haven't received anything from Parenting Club since I joined

It can take four to six weeks for you to initially receive your welcome pack from Parenting Club. If it has been longer than 6 weeks, please contact our customer care helpline on 0845 124 45 45.

I haven't received anything regarding More Treats for Over 60s since I signed up

It can take four to six weeks for you to initially receive your More Treats for Over 60s welcome pack. If it has been longer than 6 weeks, please contact our customer care helpline on 0845 124 45 45.

I signed up to Parenting Club but I'm not receiving my 10 points for every £1 when I shop for baby products in store.

When you receive your welcome pack you will receive a voucher which must be taken into store and scanned in at the till. This will activate the 10 points deal onto your Advantage Card. If you have lost this voucher then speak to a colleague in store and they will be able to activate the points deal at the till.

I signed up to Parenting Club but I'm not receiving my 10 points for every £1 when I shop for baby products online.

Please make sure you have registered your details correctly online and your account recognises you as a member of the Parenting Club, otherwise, please call customer care on 0845 124 45 45 and they will be able to assist you.

I signed up to More Treats for Over 60s but I'm not receiving my 10 points for every £1 when I shop for Boots branded and No7 products in store.

When you receive your welcome pack you will receive a coupon which must be taken into store and scanned in at the till. This will activate the 10 points deal onto your Advantage Card. If you have lost this coupon then speak to a colleague in store and they will be able to activate the points deal at the till.

I signed up to More Treats for Over 60s but I'm not receiving my 10 points for every £1 when I shop for Boots branded and No7 products online.

Unfortunately the More Treats for Over 60s extra benefits are not currently available when shopping online.

I no longer want to be a member of a club

If you want stop being a member of either Parenting Club or More Treats for Over 60s, you can either Amend your details on Boots.com, using the Advantage Card Kiosk in store, or call customer care on 0845 124 4545.

Top of page

Extra Offers Kiosk

Do I have to register to be able to use an Extra Offers Kiosk?

No. You can use any Extra Offers Kiosk as long as you have a permanent Advantage Card.

How do I find my nearest Extra Offers Kiosk?

Go to boots.com/storelocator, click expand and simply type in your post code, select the Extra Offers Kiosk option and click on "Find" to see you nearest store with an Advantage Card Extra Offers Kiosk.

How do I update my personal details using an Extra Offers Kiosk?

Simply insert your permanent Advantage Card and on the main menu press the 'my details' button, then follow the instructions on the screen.

How do I collect points when shopping on online?

Any points collected are now automatically uploaded to your account. Please visit the specific website where the points were collected to find out when you will receive your points.

Why doesn't my local store have an Extra Offers Kiosk?

We've selected our larger Boots stores to house our Extra Offers Kiosks because they have a wider range of products than our smaller stores and therefore we can increase the number of offers available to you. Coupons can be used in any Boots stores as long as the coupon has not expired and the product is stocked.

My friend used the Extra Offers Kiosk and received different offers to me. Why is that?

The offers made available to you are based on your Advantage Card purchasing history at Boots. We try our best to tailor our offers to what we think may be of interest to you.

Can I use more than one coupon at a time?

You can use one coupon for each product in a single transaction unless otherwise stated.

Can I use more than one Total Spend Voucher in a single transaction?

Only one Total Spend Voucher or Double Points Voucher can be used in a single transaction and only providing the total spend stated has been reached.

Top of page

Other benefits

Where can I pick up a Health & Beauty Magazine?

As an Advantage Card holder you can pick up a free copy of our Health & Beauty magazine in most Boots stores, six times a year. For non Advantage Card holders the magazine costs just one pound.

Top of page

Contacting me and my information

What do you do with my data?

We only share your details with companies in the Alliance Boots group and businesses that process Advantage Card information on our behalf (in the UK and abroad), for example to produce your Advantage Card and print our mailings. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice, in helping you to choose products that are right for you. For use of data under the NHS Organ Donor Scheme please see our Advantage Card Terms and Conditions.

I would like to be contacted more often by Boots Advantage Card.

If you register your email address we may contact you by email, you can do this by registering online, updating your details on the Extra Offers Kiosk in store, or by calling customer care on 0845 124 45 45.

Top of page