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About Boots.com

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  • What are the Boots.com general Terms and Conditions?

    This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Boots.com website.

    Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Boots UK Limited does not represent that any product Referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

    Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

    Any contract will be communicated in English.

    Where we refer to 'best selling' products on Boots.com, it is based on the number of products sold online during the last 7 days. Where a product is labelled 'best selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on Boots.com. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on Boots.com.

    We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots UK Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

    Boots UK Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

    Certain (hypertext) links in this site may lead to other websites, which are not under the control of Boots UK Limited. When you activate any of these you will leave the Boots.com website and Boots UK Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots UK Limited.

    We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

    Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

    The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots UK Limited, or any of their employees or agents.

    These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    Boots UK Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

    Trademarks

    All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots UK Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

    Copyright

    All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots UK Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots UK Limited prior written consent is strictly prohibited.

    Acceptance of orders

    Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

    Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

    When your order contains a pharmacy medicine (identified on this site by a [P] symbol) your order will be subject to review by a Boots pharmacist. Subject to this pharmacist's approval, sale of these medicines will then be made by Boots UK Limited.

    Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items. If you paid using a eVoucher or Advantage Card points you will be given a refund for the amount paid for the items.

    We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase. We also accept eVouchers and Advantage Card points. These payments methods will be debited when the order is placed.

    All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to DataCash Fraud Services who securely review orders on behalf of Boots.com to eliminate fraud and safeguard our customers' transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/ . If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses, BFPO addresses and stores.

    Colour reproduction

    Boots.com has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

    This means that when you order products from the Shop, colours may differ from what you see on the screen.

    If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see 'Returns' for more information).

    Price information

    Boots.com has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page). However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in Boots high street stores do not always apply to Boots.com, and vice versa.

    Prescription medicines

    The Online Prescription Delivery Service is provided by Boots UK Limited. For the terms of this service please click here.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

    Trading name and address

    Boots.com is a trading name of Boots UK Limited Registered Office, Nottingham, NG2 3AA.Registered England 928555 VAT number 116 3001 29A member of Alliance Boots.

    Disposal of Waste Electrical and Electronic Equipment and Batteries

    In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.

    However, facilities now exist for these products to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products.

    So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing household recycling centres to deal with this additional waste. To find out more about where you can recycle electrical waste, please visit www.recycle-more.co.uk or contact our free helpline; 0800 915 9023.

    Waste household batteries can also be disposed of at local council sites or at the special collection points that are in Boots shops and other locations.

    All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present.

    Disposal of Waste Electrical and Electronic Equipment and Batteries

    Why recycle?

    Unwanted electrical equipment is the UKs fastest growing type of waste.

    Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination ? harming wildlife and also human health.

    We can help

    We are pleased to offer our customers the chance to recycle their old electrical items.

    What Boots do

    Boots supports the WEEE (Waste Electrical and Electronic Equipment) Regulations, which means we assist financially in the development of recycling centres around the UK through a scheme called the Distributor Take-back Scheme (DTS). The scheme assists in funding a network of collection facilities where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling.

    To find out more about where you can recycle electrical waste, simply visit Recycle More or contact our free helpline on 0800 915 9023.

    For household batteries we also have special collection points in all of our UK stores where you can dispose of waste household batteries and these will then be recycled.

    To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

    What is WEEE?

    The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

    Find more information on WEEE recycling, and locate your local recycling centre, at Recycle Now

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  • What are the eGift voucher Terms and Conditions?

    In order to buy an eGift voucher, you must be registered to Boots.com. A recipient of an eGift voucher must have a valid email address, and although it is possible to receive an eGift voucher without being registered to Boots.com, it is not possible to redeem before registration.

    Unfortunately, it is not possible to earn Boots Advantage points when buying an eGift voucher.

    However, points are awarded when the eGift voucher is redeemed.

    Our eGift vouchers may only be redeemed on Boots.com, towards the purchase of items listed on Boots.com, sold by Boots.com. They cannot be spent in any of our Other Shops or on Bootsopticians.co.uk.

    When payment is made with an eGift voucher, your account is debited immediately upon order acknowledgement.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

    This eGift voucher has a cash redemption value of 0.001p and is not transferable or assignable.

    Any unused balance will be placed in the recipient's eGift voucher account.

    If the order exceeds the amount of the eGift voucher, the rest of the balance must be paid by credit or debit card, or by PayPal

    If you request a refund for an order paid for by eGift voucher, your refund will be processed to the same eGift voucher account. Unfortunately it is not possible to issue refunds to alternative payment types.

    eGift vouchers and unused portions of eGift vouchers expire one year from the date of issue.

    Buying or redeeming eGift vouchers is subject to our normal Terms and Conditions and order validation procedures.

    Promotional discount is not valid when buying eGift vouchers, although is available when the eGift voucher is being redeemed.

    Boots.com, reserves the right to remove, block or de-activate eGift voucher accounts without notice.

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  • What are the Boots.com, Communities, Live Events, Blogs and Forums, Terms and Conditions?

    The following terms and conditions apply to all registrations made to any Boots user generated content including communities, blogs, live events, groups and forums. For product ratings and reviews please refer to the Ratings and Reviews specific terms and conditions.

    1.General

    Membership is also subject to our standard terms and conditions, to view these, please click here. We are committed to protecting the information we collect about you ? to find out more about our privacy terms which apply to service membership click here.

    2. Online posts via a blog, discussion, message board, group or live event

    We want everyone to enjoy using our communities, so we've put together a list of guidelines to help you make the most of it.

    Keep your posts relevant to the discussion or group that you are in.

    For your protection and in the interests of safety, decency and pharmaceutical industry guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the site.

    The following is not acceptable on this site (these are not exclusive):

    • Named prescription only medicines eg. brand names like Viagra
    • Inappropriate or unsafe medical advice, including Reference to inappropriate use of a medicine or medical device
    • Disparaging Reference to a healthcare product, company, institution or medical profession
    • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
    • Reference to a named healthcare professional
    • Medicinal claims made about a product which is not a medicine
    • Excessive praise for a medicine likely to encourage others to over-use
    • Messages which, in the moderators? view contains vulgar, offensive, sexually orientated, racist or abusive language
    • Messages which appear to be blatant advertisements
    • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
    • Messages which contain personal details such as e-mail address, postal address or telephone number
    • Messages which contain price information which is misleading
    • Messages which are posted with a username or profile image that could be deemed offensive
    • We will not be able to post messages in any other language other than English

    If users do not adhere to these guidelines we may delete their posts, temporarily suspend their ability to take part in any discussion or even suspend the community. Continued breach of the guidelines may result in permanent exclusion. Boots reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

    By submitting User Content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sub licensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the User Content (in whole or in part) as Boots, in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content. This also includes using this content in marketing materials.

    In order to contribute to a Boots community you must have a Boots.com account and by doing so you are agreeing that Boots UK Limited may use your email address to contact you for administrative purposes in regards to the posts you make.

    In order to contribute to a Boots live event you do not require a Boots.com account. If you submit your email address, to be notified of the event start, this information will be stored and not used for any other purpose. Please note that we will endeavour to answer as many questions as we can during a live event, but due to the sheer volume of the questions that we receive, we will not be able to answer or publish all of the questions.

    Aside from your screen name none of the registration information you provide will be published or disclosed within the site unless you make your profile information public or opt to share your profile information with friends in the community. You can select from these three options: private, public and share with friends in your community profile.

    3. Legal obligations

    The law says you may be liable if you post defamatory or illegal material of any nature on the message boards. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights.

    Entering your words and comments is your acceptance of these terms and conditions.

    House Rules

    Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, don't hesitate to report it through 'Report Abuse'.

    Please do not post things that are completely out of the topic. If you are in a discussion please try and keep to the topic of that discussion ? if you have something else to discuss start a new discussion.

    Please read your post before you submit it so you ensure you are completely happy with what you are posting.

    Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself.

    Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe.

    Please make sure you read our terms and conditions before contributing to this community. If you have already registered you will already have agreed to them so please familiarise yourself with them.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

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  • What are the website offers and promotion codes Terms and Conditions?

    • If you have a promotional code, you need to enter this into the box on the 'My basket'page. You can find this box towards the bottom of the page, just above the order total. It says: 'If you have a promotion code, please enter here'.
    • You must be registered with Boots.com and logged in when placing your order, to receive this promotion.
    • Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.
    • Only one promotional code can be used per transaction.
    • Offer cannot be used in conjunction with certain other Boots.com offers.
    • Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, gift boxing, delivery charges, gift vouchers/cards and infant formula (up to 6 months).
    • Please note that promotional codes also have an expiry date, after which they are not redeemable.
    • Promotional codes remain the property of Boots UK Limited (www.boots.com), are non-transferable and may not be reproduced in any form.
    • Additional offers may not available in Boots stores, on Boots services web sites (Insurance, Opticians), 'Other shops' or with any third party web site unless otherwise stated.
    • Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated.
    • We reserve the right to withdraw offers at any time.

    General Boots.com offer terms & conditions:

    • All offers are subject to availability.
    • Availability while stocks last.
    • Boots reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
    • Offers are non-transferable.
    • Boots UK Limited (www.boots.com) reserve the right to withdraw our offers without notice.

    Boots Advantage Card Points

    • Unfortunately, we do not give points on infant milks (up to six months), prescription items, gift vouchers/ cards or postage stamps.
    • Points cannot be spent on the above items or on mobile phone top ups.
    • Online points are not given on gift boxes or delivery charges.
    • We are sorry, but points cannot be spent in Boots Opticians products and services or our online third parties such as Treat Street and Boots Kitchen Appliances this offer is non-transferable, and Boots UK Limited (www.boots.com) reserve the right to withdraw this offer without notice.

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  • What are the Rating and Reviews and Question and Answer Terms and Conditions?

    These Terms of Use govern your conduct associated with the Customer Ratings and Review service (the "CRR Service") and the Product Question and Answers service (the "PQA Service") offered by Boots UK Limited. To the extent of any conflict between Boots UK Limited's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service and PQA Service.

    By submitting any content to Boots UK Limited, you represent and warrant that:

    • you are the sole author and owner of the intellectual property rights thereto;
    • all 'moral rights' that you may have in such content have been voluntarily waived by you;
    • all content that you post is accurate;
    • you are at least 16 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    • you are the parent of any pictures or images of children submitted by you and that you consent to the use of such images.

    You further agree and warrant that you shall not submit any content:

    • that is known by you to be false, inaccurate or misleading;
    • that is pornographic;
    • that incites violence;
    • that contains nudity or graphic or gratuitous violence;
    • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
    • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • for which you were compensated or granted any consideration by any third party;
    • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
    • that contains any computer viruses, worms or other potentially damaging computer programs or files.

    You agree to indemnify and hold Boots UK Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

    For any content that you submit, you grant Boots UK Limited a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

    All content that you submit may be used at Boots UK Limited's sole discretion. Boots UK Limited reserves the right to change, condense or delete any content on it's website that Boots UK Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Boots UK Limited does not guarantee that you will have any recourse through Boots.com to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Boots UK Limited reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Boots UK Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Boots UK Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

    By submitting your email address in connection with your rating and review, you agree that Boots UK Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

    If you leave a rating or review you are willing to be entered into a prize draw - if you don't want to be entered into the draw you should not leave a review.

    Boots UK Limited does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please use the details below.

    For Healthcare Sarah Dixon on sarah.dixon@boots.co.uk and for Beauty Alex Ball on alex.ball@boots.co.uk.

    Ratings and reviews and product question and answer comments left on any medical products are subject to all of the above terms and conditions. They do not constitute the advice of a medical professional nor the opinions of Boots UK Limited. They in no way replace a medical consultation.

    The following is not acceptable on this site (these are not exclusive):

    • Named prescription only medicines eg. brand names like Viagra
    • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
    • Disparaging reference to a healthcare product, company, institution or medical profession
    • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
    • Reference to a named healthcare professional
    • Medicinal claims made about a product which is not a medicine
    • Excessive praise for a medicine likely to encourage others to over-use
    • Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
    • Messages which appear to be blatant advertisements
    • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
    • Messages which contain personal details such as e-mail address, postal address or telephone number
    • Messages which contain price information which is misleading
    • Messages which are posted with a username or profile image that could be deemed offensive
    • We will not be able to post messages in any other language other than English

    If users do not adhere to these guidelines we may delete their posts. Boots reserves the right to delete any message or rating and review displayed on Boots.com at any time, for any reason without notice.

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  • What is the Boots.com, security and privacy policy?

    We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of 'cookies', information on ordering with us and assurances about credit and debit details.

    Our policy

    This privacy information was last updated on 26th May 2011. Boots UK Limited is registered under the Data Protection Act 1998. We are committed to protecting the information we collect from you, which we use to enhance your experience of using Boots.com and to provide you with the services you request from us.

    We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

    When you buy goods and services from us we record your details to ensure that we can for example:

    • be certain that any orders you have placed can be processed to completion
    • contact you in emergencies, such as an urgent product recall
    • deal with any financial queries

    This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions.

    If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account.

    Although the Live Pharmacist service is no longer provided, information you may have supplied through Live Pharmacist is stored in a secure database for at least two years to ensure that we meet the ethical requirements of the Royal Pharmaceutical Society of Great Britain and so that we can follow up any subsequent queries.

    Ordering online

    Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Boots.com has been issued with a Secure Server Digital Certificate by the online Certification Authority, VeriSign, and has been authorised to display the VeriSign Authentic Site Seal. Furthermore, all credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the Boots website.

    Cookies

    A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.

    The tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

    Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to Boots.com.

    If you are using another person's computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it's possible your e mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

    If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)

    In the future, we may use cookies to personalise our web site, but we will let you know when that happens.

    Changes to the law regarding use of cookies

    From 26 May 2011, websites need the user to consent to store a cookie on the user's computer or device, unless the cookie is deemed 'strictly necessary'for a service requested by the user.

    We are currently reviewing how this change to the law affects Boots.com, the cookies we use and what changes we will need to implement to ensure we're compliant with the law and maintain a great experience for all our users.

    For independent information about cookies visit; www.aboutcookies.org

    Boots.com is not responsible for the content of external Internet sites.

    We would like to advise you that Boots.com uses pixels, or transparent GIF files, to help manage our online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. We would like to assure you that with both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. This information does not contain your name, address, telephone number, or email address. For more information about DoubleClick, please click here.

    Purchasing pharmacy medicines

    When purchasing pharmacy medicines from this site you will be asked to provide some additional information about your health, so that Boots pharmacy staff can check that the medicine is suitable for you. This information is encrypted before it is sent to us. When received we hold it securely on our systems, where it can be viewed only by Boots UK Limited's pharmacy staff. It is therefore not available to Boots.com Customer Care staff. Any further correspondence between the pharmacy and yourself will be treated as confidential and held securely.

    Purchasing prescription medicines

    If you make use of our Prescription Dispensing and Delivery Service you will be asked to supply the following to a secure online connection:

    Your prescription requirements, your customer details, including payment details where appropriate, your prescription, and (optionally) some patient health information.

    In order to complete your order, you will then need to post your prescription directly to Boots' Walsall pharmacy. This information will be stored securely at our pharmacy. Your prescription details, together with any other health information you provide, will be added to Boots' secure internal pharmacy system. This system allows pharmacy staff in other Boots stores to check your prescription history and medical conditions before dispensing further medication, ensuring that you receive the best possible pharmacy service from us, whichever store you use.

    We may use e-mail to contact you where, for example, you have requested a private prescription quote, or when we are unable to contact you directly by phone. Therefore please ensure that you maintain adequate password control over access to your e-mail account. Also note that if you send an e-mail directly to our pharmacy from your own e-mail account its contents will not be encrypted and therefore not secure.

    For more details about how we use your personal information, take a look at other sections of this page.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.

    Verisign authentification

    The VeriSign Digital ID is an electronic licence credential for online business. It confirms that Boots.com is a legitimate website which establishes an encrypted communication channel protecting the information you send when submitting details for payment in the Shop. For more information about VeriSign Digital Authentication services and online security guarantees, visit the VeriSign website at; www.verisign.com.

    Credit and Debit security assurance

    At Boots.com you don't have to worry about credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

    We are so confident of the security on our site that we back every purchase with our assurance of security. We use encryption to protect all stored personal information (including name and address) and we use a unique key or code to protect all your information as it travels over the Internet.

    In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. If your issuer does pass on any of the £50 then Boots.com will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Boots.com.

    In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

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  • What are cookies and how are they used?

    Cookies are small useful text files that are stored on your computer when you visit some websites. They are used to remember useful information that allows certain functionality to work, for example cookies can be used to remember what's in your shopping basket while you browse or if you're logged in or not. Cookies can't harm your computer, and are active for differing lengths of time, some are stored until you close your browser, while others may last for several weeks or more. To find out more about cookies, how they work and how to manage them, visit; www.allaboutcookies.org.

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  • How do Boots.com use cookies?

    The Boots.com website has a variety of useful features and tools, and to make best use of them your computer, tablet or mobile device will need to accept cookies. We can only provide you with certain features by using cookies, for example, to place orders on our website, it's necessary to use cookies to remember your basket and promotions. If you have chosen to disable cookies you will still be able to browse the website, look at and search for products and read content but some functions may be unavailable, such as logging in to your account.

    We have partnerships with organisations that may also set cookies as you use Boots.com. These are normally used to help keep advertising relevant and to ensure marketing tools work correctly such as cash-back websites (e.g. Quidco)

    In the coming months we will be providing you with extra control, by giving you the option to consent to cookies when you visit Boots.com.

    Boots.com uses cookies in a number of ways:

    • Strictly necessary cookies:
      These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets, cannot be provided.
    • Performance cookies:
      These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies you. All information these cookies collect is aggregated and theRefore anonymous. It is only used to improve how our website works.
    • Functionality cookies:
      These cookies allow our website to remember choices you have made (such as your user name, or the region you are in) and provide enhanced, more personal features, for instance, they may be used to provide services such as watching a video, commenting on a blog or adding product reviews. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
    • Recommended marketing cookies:
      These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of the campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers. They're also used to enable tools like price-comparison sites to work.
    • In the coming months we will be providing you with extra control, by giving you the option to consent to cookies when you visit www.Boots.com.

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  • What cookies are used on Boots.com?

    Below is a list of the cookies that maybe stored on your computer when visiting Boots.com. From time to time we may make changes to this list as we introduce or remove functionality from our website.

    Function Purpose Name of Cookie(s)
    Website management system Our website management system uses a number of cookies to make sure that pages load quickly and correctly for each visitor whether guests or registered users. Cookies are also used to ensure that each visit remains secure and that users are logged out after a period of inactivity. WC_SESSION_ESTABLISHED,
    WC_ACTIVEPOINTER,
    WC_USERACTIVITY_ID,
    WC_GENERIC_ACTIVITYDATA
    WC_AUTHENTICATION_ID,
    JSESSIONID,
    WCDC_CACHEID4,
    Apache,
    UserType,
    origin,
    saved
    User name When returning customers log-in to Boots.com, we temporarily remember and display the customers name at the top of the screen, and remember the email adddress to help confirm the correct login. DISPLAYNAME
    Shopping basket and promotions When you shop on Boots.com, we need to use a cookie to remember: basket price, number of items in basket, VAT exemptions and Advantage Card points. _bdccookie_bsktSumm,
    _vol_promoDateSearch,
    _vol_promoSearch,
    _bdccookie_xsell
    Treat Street If you use Treat Street to earn Advantage Card points on partner sites, we use a cookie to temporarily remember your customer number and Advantage Card number. ADOL_AUTH
    Healthcare For our healthcare pages work effectively, we use cookies to temporarily and securely remember medicine searches and a unique prescription identifier. _vol_eos, _vol_pid
    Dental Plan Quote & Buy/ Apply Our dental plan on-line application process uses standard browser session cookies. This is to ensure the application process works properly and remembers pReferences in the active session.
    As sson as the session is ended the cookie is deactivated.
    ASP.NET_SessionId
    Checkout We use a temporary cookie to remember your previous web page whilst you use the Boots.com checkout in case you need to go back. coRetURL
    Website display These cookies help to remember which country version of Boots.com to display and if customers have shown any preference in page layout. cookiePRefDomain, boots_pd_listType
    Container tag Boots.com uses a tool to manage most of the tags (and cookies) used across our website. This tool will also soon provide customers with a convenient way of managing which types of tags (and cookies) are used during their visit. st_inferredConsent
    st_bootsPrivFPC
    st_bootsPrivTBC
    st_bootsPriv-v2.0
    st_sessionCookiePopUp
    st_inferredChecker
    st_sessionCookieTest
    testcookie

    2. Performance cookies:

    Function Purpose Name of Cookie(s)
    Website statistics (analytics) Collecting website statistics helps us understand website traffic and visitor activity. This provides us with information about how our site is being used and any errors, so we can make suitable improvements. CM_REG_CONV,
    _coreConvEvt,
    CM_REG,
    _bdccookie_cm_data,
    _bdccookie_cm_explore,
    _bdccookie_cm_newRefinement

    3. Functionality cookies:

    Function Purpose Name of Cookie(s)
    Ratings and reviews Boots.com uses a tool to manage the collection, storage and display of product ratings and reviews. Ratings and reviews give you a way of viewing what other customers thought of products you're interested in.
    It also provides a good way for you to give feedback on products you've purchased.
    rfv_11710108_Helpfulness,
    ARPTH,
    Ai,
    BIGipServerprod-c5c-prr-http,
    bvgacefRatingsAndReviews,
    bvgacefAskAndAnswer,
    ai,
    rm,
    prr-sip,
    qa-sip,
    sy-sip,
    cp-sip,
    pfv_(ID),
    rfv_(ID),
    rhf_(ID),
    rif_(ID),
    qfv_(ID),
    qhf_(ID),
    qif_(ID),
    afv_(ID),
    ahf_(ID),
    aif_(ID),
    abaf_(ID),
    sfv_(ID),
    shf_(ID),
    sif_(ID),
    srf_(ID),
    cfv_(ID),
    chf_(ID),
    cif_(ID)
    "r-commented-(ID) s-commented-(ID)",
    social-answering,
    goto,
    scroll-to-story-id,
    bvReturnPosition,
    bvOpenedQ(ID),
    bvProfileActiveTab_(ID),
    bvScrollPositionX,
    bvScrollPostitionY,
    bvScrollToElementID,
    bvScrollToElementOffset
    displayTypePReferredRR,
    displayTypePReferredQA
    Community message forums The Boots.com website uses a message forum tool so that people with shared interests can have discussions (Parenting, Stop Smoking, Weight loss). When you post on the forums, these cookies temporarily remember information including; your display name, email address, first name, last name, gender, the date and time. at, SiteLifeHost
    Health assessments Boots.com health assessment tool enables customers to better understand their current health, learn how healthy they could possibly be and then help them achieve it. These cookies temporarily remember and display your name and what page you're on. BootsRTHUserId, RTHBreadcrumb
    Payment Processing Boots.com uses an industry leading payment processing system which provides us with fast and secure payment processing and fraud checking functions. Cookies used contain no information about the transaction, or personally identifiable information, they simply ensure that the checkout screens are correctly displayed, and are usable. GateKeeperUserTimeZone,
    pnl_TransactionDetails_Rules_Tab,
    TransactionDisplay,
    dvTransactionDetails,
    dvCustomerDetails,
    pnl_TransactionDetails_Address,
    pnl_TransactionDetails_Payment,
    dvOrderDetails
    Page Testing Boots.com uses a tool to test different website functionality to a select proportion of users. We can then decide which type of change will make the customer experience better. The temporary cookie stops users seeing the wrong pages. BCSI-CS-07DEA0F8AD1AC32C (or similar)
    Health Information (bootsWebMD) BootsWebMD is a partnership between Boots.com and WebMD to provide the very best health information. These cookies help make moving between Boots.com and Boots.webmd.com, and remembering your status, as seamless as possible. MDURL, NGUserID, bootsRef, ctr, prop29, s_vi, ac_points
    Product images Boots.com uses an industry leading tool to provide better product images. It provides interactive functions such as zooming and viewing larger images. storage lastPurgeTime
    Product recommendations Boots.com uses an industry leading tool to display a list of recommended products that we think may be of interest to you. Items displayed are based on what products you and other customers have viewed on our website. uc, m, n, catvhc, s, cv, pv, sthc, catvhc
    JSESSIONID Until browse is quit Requires for the publication / viewer to work for the user
    ARPT_SERVICES Until browser is quit Used by the load balancer due to publications sitting on a cloud network
    ARPT_STATS Until browser is quit Used by the load balancer
    zmagsLastVisit_{obfuscatedPublicationID} 90 days Logs visitor stats such as pageflips, visitor location but doesn't store data that can be classed as PII (Personally Identifiable)
    ZmagsMobileVisitorID 10 years Logs visitor stats such as pageflips, visitor location when a publication is viewed on a mobile device. Doesn't store data that can be classed as PII (Personally Identifiable)

    4. Recommended marketing cookies:

    Function Purpose Name of Cookie(s)
    Digital Advertising:

    Yahoo
    AOL
    DoubleClick
    AdJug
    SpecificClick
    Tribalfusion
    Advertising.com
    Sometimes we advertise our products on other websites. Each individual advertiser uses its own tracking cookies which provide information that improves the relevancy of adverts you might see on other sites. uid, bh
    C2
    id
    AJUserGUID, AJRBDs
    JSESSIONID, Ug
    ANON_ID
    ACID
    Price Comparison:

    Shopzilla (inc. Bizrate)
    PriceGrabber
    ChannelAdvisor
    We provide information about our products to price comparison sites. Cookies associated with price comparison sites allow us to see which website customers have arrived from, and what products they have purchased. This information helps us to ensure that the products our customers want to find appear on comparison websites. yes_email_invite, Apache, PGLB, traffic, newUser, ut_cookie, ut_timestamp, dw_s_not_log, dw_s_id, dw_s_epoch_time, dw_expire, SM
    AddThis AddThis button makes it easy for you to bookmark and share content with other people using tools from other websites such as Facebook and Twitter. It also provides statistics about bookmarking and sharing activity. xtc, uvc, ssh, sshs, uit, uid, psc
    Scorecard Research ScorecardResearch conducts research by collecting internet web browsing data and then uses that data to help show how people use the Internet, what they like about it, and what they don't. No personally identifiable information is ever transmitted by, or linked to, the web tags. UID, UIDR
    Criteo Criteo help create relevant advertisements that you might be interested in based on your recent visit to Boots.com. These are displayed in banners that you may see while visiting other websites that have advertising. Cookies are used to help provide this feature, they're anonymous and no personal data is collected. ASP.NET_SessionId, X-Mapping-hmeipdnj, uid, uic, evt, udc, dis, udi, CRITEO5, CRITEO2, eyecriteotag, criteo_OCT11_one

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  • How do I change my cookie settings?

    By default, cookies should be enabled on your computer or device. If not, your experience on Boots.com will be limited to browsing, viewing and searching for products. You will not be able to purchase products or use other helpful tools. If you'd prefer to restrict, block or delete cookies from Boots.com or any other website, you can use your internet browser to do this. Each browser is different, so check the "help" menu on your browser to learn how to change your cookies preferences, or visit www.allaboutcookies.org/manage-cookies. In the coming months we'll be providing tools to help give you extra control of the cookies used on our site.

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  • What are flash cookies (or local shared objects)?

    Boots.com uses Adobe Flash Player to deliver video content and interactive product images. Flash cookies are stored on your device in a similar way to usual cookies, but they're managed differently by your browser. If you wish to disable or delete Flash cookies, see Adobe Flash Player security settings. If you disable Flash cookies for Boots.com, you maybe unable to view certain types of information and content on the site, such as videos and interactive product images.

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  • What is the Boots.com affiliates program?

    What are affiliates?

    Affiliates are partner websites, blogs or forums that earn commissions on sales generated from links to our website. To enable affiliates to do this easily, we provide them with banners, product data feeds and text links. Please refer to our Terms and Conditions for more information.

    How do I join?

    If you own or operate a website you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site. This programme is managed by our exclusive partner, Affiliate Window. For information and guidelines on how to apply and for terms and conditions, please click here

    Please read our trademark guidelines for affiliates of www.boots.comif you wish to submit an application.

    Current Commission Level: 3.5%
    Cookie Length: 30 days

    Working with you

    We are always open to new and exciting ways to improve our affiliate program. If you have any comments or suggestions, please do not hesitate to contact us. Please use the details below;

    Jenny Carrick;boots@affiliatewindow.com

    Katie Woods (Boots Assistant Digital Marketing Manager) katie.woods@boots.co.uk

    Advertising

    If you are interested in advertising on Boots.com, please use the details below;

    For Healthcare contact Sarah Dixon at sarah.dixon@boots.co.uk and for Beauty contact Alex Ball at alex.ball@boots.co.uk

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  • What's on the mobile website?

    Our mobile website allows you to browse our full Boots range*, take advantage of all our great promotions and earn Advantage Card points, all while you're on the move.

    Other great features of the mobile site include:

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  • What is the Boots mobile app?

    The Boots mobile app is a version of Boots.com that is optimised for your mobile phone. The Boots mobile app will ensure you receive the best of Boots.com straight to your mobile device. As well as a dedicated shop, the Boots mobile App also provides promotions and offers from Boots.com.

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  • How do I access the mobile website?

    To access the mobile version of Boots.com on your smartphone there's no need to download an app, either;

    1. Go to Google, search for Boots, and click on the Boots.com link; or
    2. Enter www.boots.com in you mobile browsers you will be automatically taken to the mobile site.

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  • What is Boots Free WiFi?

    Boots Free WiFi is a way to connect to the internet, wirelessly, through devices such as computers, mobile phones, e-readers and games consoles. It is only available in certain stores and is completely free to use. You will need to agree to our Boots Free WiFi terms and conditions.

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  • How do I get Boots Free WiFi?

    You will need a WiFi enabled device. Once inside a Boots store, simply follow these steps:

    1. Switch on the device
    2. Switch on the WiFi and search for available networks.
    3. Choose Boots free WiFi from the list.
    4. Open your web browser and follow the instructions.
    If you have a Boots Advantage Card simply enter your Boots Advantage Card number when you enter your details and you won't have to re-enter your details next time you visit the store. Don't worry if you don't have a Boots Advantage Card you can still use the Boots Free WiFi, you will just have to enter your details every time you visit the store.

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  • The signal strength on my device is low, what's going on?

    The strength of Boots WiFi depends on factors like how far away you are from the wireless router and how many people are trying to connect at the same time. If your signal strength is low, try moving to a different area of the store.

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  • How do I connect?

    It depends on the device you're using. Connecting with a smart phone is different to connecting with your iPad, for example. But the basic steps are always the same:

    1. Switch on the device.
    2. Switch on the WiFi and search for available networks.
    3. Choose Boots Free WiFi from the list.
    4. Open your web browser and follow the instructions.

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  • What are Boots Free WiFi terms and conditions?

    Boots UK Limited ("Boots") is pleased to be able to offer you free customer wireless internet (WiFi) access under the following terms & conditions:

    The service is provided by Boots, Registered Office in Nottingham, NG2 3AA, registered in England and Wales with Company Number 928555. It gives you the ability to access the internet and to send and receive data from a network access point in a participating Boots store.

    The use of this service is subject to these terms and conditions and in using this service you agree to be bound by these terms and conditions. If you do not agree, please do not use the service.

    The service does not include connection to other customer networks, any specific services when you are connected to the internet or provide you with any computer equipment to access the service or the internet.

    The service starts when you access "Boots Free Wifi" and ends when you exit the store and go out of range of the access point or end the network session yourself.

    The service will be renewed automatically if you have previously logged in with your Advantage Card details or whenever you register your details. You can register and re-register as a guest user using the same personal details as many times as you wish. You are responsible for the actions and omissions of any person who accesses the service using your details.

    Use of the service is dependent on your device(s) working properly and you are responsible for any charges incurred as a result of using your device.

    By choosing to opt-in to email subscriptions, you are agreeing to Boots sending you details of products, special offers and services that may be of interest to you. If you would prefer not to receive these, please un-tick the box. You can unsubscribe at any time by following the unsubscribe process on any email that you receive or by calling our Customer Care team on 0845 070 8090 (charges apply) who will arrange for you to be removed from the mailings.

    If you have any general issues or queries about the service, please contact a member of the Boots store team in the first instance. If you have a specific query or want to provide feedback or make a complaint, please contact our Customer Care team on 0845 070 8090 (charges apply).

    Boots reserves the right to block access and content of certain sites at its sole discretion.

    You must act reasonably and not use this service in a way which may interfere with either the Boots network or other users.

    You must act responsibly and not use the service in any kind of discriminatory, defamatory or threatening way, nor use it any way that could be obscene or offensive. If you are a Boots employee or contractor, the Terms and Conditions of your contract apply to your use of the Boots Free WiFi service.

    You must not use this service in an illegal or unlawful manner, or in a way that could encourage others to act illegally or unlawfully.

    In using this service, you acknowledge that it is provided by Boots as a free service to our customers and is not guaranteed to be available. Further, the speed, quality and availability of the service may be inconsistent and intermittent within an individual store or across different stores.

    Boots reserves the right to modify, restrict, suspend or terminate the service at any time without notice to users. Boots reserves the right to disclose information about you or notify relevant authorities of your use of the WiFi if Boots is subject to any claim, court order or request for information about your use of the service or if otherwise required.

    Boots reserves the right to manage and monitor the service and may take action to block certain sites and communications, and may investigate and remove data from the network/servers including the use of users' personal information.

    Due to the nature of the service, you accept that Boots cannot guarantee security against unlawful access or use of the WiFi. This includes the integrity, authentication and confidentiality of the information, files and data you may wish to exchange over the internet. It is your responsibility to take all reasonable steps to prevent unlawful access or use of the service, the equipment and any confidential information. By using this service, you acknowledge that Boots is not responsible for unsolicited communications such as bulk messages, advertising mailings, false messages or for any implication that any message is sent from or authorised by Boots.

    Boots will use your personal information to provide you with the WiFi service and to manage and improve this service; to generate statistical data about browsing patterns to track the performance of the WiFi service; to comply with applicable laws, regulations, court orders, government and law enforcement agencies requests, to operate our systems properly or to protect ourselves or our users and customers or to solve any customer disputes. Any use of any customer information and data by Boots will comply with the Data Protection Act 1998.

    Boots will not disclose your information to anyone outside of the Alliance Boots group of companies except where we have your consent or are required or permitted to do so by law. To obtain a copy of the information we hold about you, please write to us at Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA. There will be a fee for this process.

    Cookie Policy:

    Our authentication system sets a cookie at the beginning of each WiFi session to ensure that you are authorised to access the WiFi service. In addition, we use cookies to generate statistical data and to improve our services and identify any difficulties you may experience in accessing the service. A cookie is a small unique text file placed on your device when you visit a website which enables the website to identify your device whenever you visit that website. The cookies we use are session cookies which remain on your device until you close your browser when they automatically expire. You can refuse cookies by changing the relevant settings on your browser to prevent automatic acceptance and prompt you every time a cookie is sent to your device or to allow you to choose not to receive cookies at all. Some cookies are essential for us to provide you with the WiFi service and if you refuse them, you may not be able to use our WiFi service. If you carry on using the WiFi Service and do not change your browser settings then you consent to us using cookies as described above.

    You use this service entirely at your own risk and acknowledge that Boots is not responsible for all damage, losses, costs or expenses which you may suffer because the service is unavailable or does not operate as expected or causes loss or damage to any data.

    You acknowledge and agree that you are responsible for all damage, losses, costs or expenses incurred by you or by any third party, including without limitation, Boots and its associated companies arising in connection with your use of this service.

    Nothing in these terms or conditions shall limit or exclude in any way any liability we may have to you for (i) death or personal injury as a result of Boots or its associated companies' negligence; (ii) fraudulent misrepresentation; or, (iii) any other matter which it would be illegal or unlawful for us to exclude or attempt to exclude.

    Boots reserves the right to vary these terms & conditions at any time at its sole discretion. Any amendments or variations to these terms and conditions will be posted on this website.

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