Delivery information

How do I track my delivery?

You can track each parcel separately using the link on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.

The name of the delivery company will appear in the 'parcel information' section. See below for details on how to track each one:

  • The current status of your parcel(s) will be shown in the 'parcel information' section
  • For detailed tracking events click on your parcel ID

Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean see ‘what do tracking events mean?’.

Collect from store parcels:

You are unable to track these until they arrive in store. If you have provided a mobile number with your order you will receive a text when they are available for collection.

Where do you deliver to?

We deliver to virtually all addresses within the UK and to BFPO addresses. We also offer a collect from store service in over 2200 stores in the UK.

Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands (although we can deliver to Channel Island stores using our 'Collect from Store' service).

For delivery to the Republic of Ireland, please visit offers delivery to 23 EU countries. Delivery is provided by Boots Delivery Services Ltd; we collect payment for delivery charges on their behalf.

How do I collect from a local store?

We don’t offer a reservation service. You will need to complete your order online and select to collect from a store. To do this follow the simple steps below: 

  • Add a product to your basket as normal (the majority of products are available for Order & Collect, those that aren't are highlighted in your basket)
  • At the checkout select ‘collect from store’
  • Enter a place name or post code to search for a convenient store to collect from or choose from your saved stores
  • Enter your details and complete the secure online payment
  • Print the confirmation page or make a note of your order number
  • We'll send you an email confirming this order
  • We'll email you when your order is despatched and also when it's ready to collect
  • If you entered your mobile number we'll send you a text message letting you know when your order is ready to pick up
  • Bring your order confirmation page to the store you chose to collect your parcel from. If you don't have your order confirmation please bring your order number and a suitable form of photo ID

Your order will be held at your chosen store for 14 days before it is returned for a refund. If you can't collect the order yourself you will be responsible for the person who is collecting the parcel having your order emails or your 'ready to collect' text when they collect your order.

To find stores, directions and opening hours, please visit our store locator.

Do you deliver to airport stores?

Yes, however, there are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.

To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout.

We don’t offer the order today, collect tomorrow service in airport stores. The delivery time is a minimum five working days so please allow plenty of time for your order to arrive in store.

What are the delivery options and prices?

Delivery option



Collect from store


Collect from store is available from over 2200 Boots stores nationwide. If your order is placed before 6pm, it will be ready for collection after 12pm the next day (some exclusions apply, available Monday to Saturday).

The next day Order & Collect service is available in thousands of Boots stores. Simply order online and choose your most convenient store from which to collect your purchase.

*Free delivery on orders in a single transaction excluding gift boxing, infant formula, other shops and Boots services (insurance and opticians).


£3.50 or free if you spend over £45*

Usually delivered within four working days between 8am and 9pm.** 

*Free delivery on orders over £45 in a single transaction excluding gift boxing, infant formula, other shops and Boots services (insurance and opticians). Orders containing bulky/heavy products or super heavy products are not available for free delivery. Please see details below.

**Pre-orders will be delivered within four working days after stock arrives in our warehouse.

Named day


You can select a named weekday up to 14 days in advance for your order to be delivered. Usually delivered between 8am-9pm.

Next day


Available on orders placed before 7pm. Usually delivered between 8am and 9pm.

Orders placed after 7pm Mon-Fri or anytime Sat/Sun will not be delivered next day. The earliest delivery date for these orders will be shown at the checkout. 

Next day delivery is not available on medicines, these are shown with the green pharmacy cross symbol. Usually delivered between 8am-9pm.



Usually delivered between 7am - 1pm.



Orders must not contain aerosol products or bulky/heavy products (see the BFPO website for other exclusions). 

The charge for BFPO delivery includes the cost of delivering your parcel to the BFPO sorting office and the charge applied for delivery to your chosen address.

Heavy/bulky products


Orders containing bulky/heavy products aren’t available for free delivery and are usually delivered within five working days.

Super heavy products (over 50kg)


Orders containing super heavy products aren’t available for free delivery. 

Normally these items will be delivered to you within five working days, for some products you may be contacted by the supplier to arrange a convenient delivery date and time.

Please note:

  • All delivery timescales are subject to availability
  • If you select the Standard Delivery option your order may arrive on or before the date shown at checkout
  • Your order may be despatched in more than one parcel and therefore could arrive at different times
  • Some of your products may be despatched to you directly from our suppliers. These will be indicated on the product description page. Orders containing one of these products will be charged in full at the point of despatch of the first product on your order
  • A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order
  • The above delivery options do not apply to deliveries of prescription medicines, which are despatched directly from Boots Walsall pharmacy, generally using Royal Mail 1st class recorded delivery. Find out more about prescription deliveries 
  • Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
  • Delivery to the Scottish Highlands, islands and other remote areas may take longer. The date your order will arrive will be shown at checkout
  • Free Standard De